Privacy Policy

This Privacy Policy explains how DrunkenWok ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our online ordering system and related services (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

When you use our Service, we may collect:

• Name
• Phone number
• Email address
• Order details and preferences
• Payment-related information (processed securely by third-party payment providers; we do not store full payment card details)

b. Automatically Collected Information

We may automatically collect certain information, such as:

• Device type and browser information
• IP address
• Date and time of access
• Usage data related to how you interact with the Service

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about your orders
• Send transactional text messages and notifications
• Provide customer support
• Improve our Service and operations
• Comply with legal obligations

3. Text Messages & Mobile Communications

By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from us for transactional and service-related purposes, including:

• Order confirmations
• Pickup or readiness notifications
• Important service updates

If you separately opt in to marketing messages, we may also send promotional texts.

Opt-Out and Help

• You may opt out of receiving text messages at any time by replying STOP.
• For assistance, reply HELP or contact us at notifications@thedrunkenwok.com or (727) 420-8923.
• Message and data rates may apply depending on your mobile carrier.

We do not share your mobile number with third parties for their own marketing purposes.

4. Sharing of Information

We may share your information only as necessary to operate our business, including:

• Service providers (e.g., online ordering platforms, SMS providers, payment processors)
• Legal requirements if required to comply with applicable laws or respond to lawful requests

All third-party service providers are permitted to use your information only to perform services on our behalf.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Request deletion of your personal information, subject to legal requirements

To exercise these rights, contact us using the information below.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted within the Service. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

DrunkenWok
Email: notifications@thedrunkenwok.com
Phone: +1 727 420 8923

By using our online ordering system, you acknowledge that you have read and understood this Privacy Policy.